Solutions and outsourcing services

Overview of us

etisal international Company is a leading provider of outsourcing solutions and services

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etisal International Overview

About Us

etisal international Company is a leading provider of outsourcing solutions and services, especially in managing and improving the customer experience. That is through call centers in Saudi Arabia and managing and improving the experience and support of employees. The company believes that it can provide the best experience to its customers and partners. The perfect experience is achieved by the company’s market experience and the experience of its accumulated team (which cumulatively exceeds 300 years in various reference areas) and by applying the most important standards and principles of managing and improving global experience.

The Most Crucial Element of Existence

All for-profit and non-profit organizations have a customer base that serves as their cornerstone. It is considered the most important and effective element. Therefore, the customer experience must be studied, improved, and transformed into a rich journey filled with procedures and practices. That facilitates customers access by responding and interacting with them. As an outcome, connections will be strengthened, and challenges will be overcome. Once the journey ends, customers will be satisfied, happy and confident that they will come back to get benefits of various services and products. When customers continue to do business with an organization, it indicates that it is growing and developing. Those organizations cannot attract and serve their customers with the desired quality unless they strive to care for their employees - who manage and design this certain process - and improve their experience and development. So employees represent these organizations for customers and beneficiaries, who can be their ear, heart, and voice. Through them, they can understand customers, address their concerns, convince them and maintain them. Thus, experience management of both customers and employees is the foundation of the solutions offered by etisal international Company. It is the reference point for strategy and day-to-day operations.. By placing its main philosophy in front of them, the company hopes to achieve their contentment and happiness."We create an exceptional experience!”

Loyalty Journey

At one point, the customer may be an ambassador that attracts more customers. To attain this aim, organizations must remove all obstacles and eliminate issues before customers go through them. By overcoming these difficulties, customers approach loyalty to the organization and satisfaction with what it offers and become a positive customer who benefits the facility with loyalty. That is because the customer experience is the focus of attention, as they make permanent solutions for problems as well as providing detailed data to reach lessons learned and sound decisions that benefit other customers. We refer to “customer experience”, as the set of experiences that the customer has in mind towards the organization. Eventually, all the processes the customer ends up going through various contact points across the organization's officials or the techniques they encounter along the way; from the first time the customer consideres purchasing a product or receiving a service to the last time the process of purchasing is completed. Then there is the most crucial question: "How does your customer feel about your organization?" You will know your customer experience if you know the answer, and you will be closer to gaining their loyalty if you know the solution. As well as the “employee experience”, which includes all the details of the image that employees have formed from the moment they join the facility. This includes all the benefits and dealings employees have. Whether through the dealings of the officials, the assistance from supporting teams, the work environment, or the systems they have dealt with. All of these make it so important to ask, "How does your employee feel about you?" The answer to this question is important to maintain competencies, but rather to be ambassadors to attract the best employees and preserve the environment of the facility.

Your First Partner to Create an Exceptional Experience

Through our accumulated and deep experiences that exceed 300 years of cumulative management experience, which is the total amount of all employees experience. We “Etisal international” manage to understand all types of customers to provide customer experience solutions and services. Moreover, to understand the characteristics and variables of the Saudi market. In order to deliver employee experience solutions and services, we at Etisal International Company accurately analyze employee habits and strategies to recruit and manage them. We have come to share our knowledge, which is based on well-researched worldwide basis, with a Saudi team that is widely regarded as one of the best in the area. We provide these solutions and services in order to contribute to a rich and good experience for all of your facility's users, resulting in a circle of loyalty and contentment.

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Greetings,

The facility’s interest in its customers along with the quality of service provided to them. Where Improving their experience, product, and service is no less important than the profitability aspects, and it may be more important in many cases. This is because the “customer experience” is one of the most important factors that markets must pay attention to. Hence, to improve all commercial sectors create an environment in which customers enjoy, support, relief, satisfaction and care.

We believe in the value of the experience and its important impact on the continuity and growth of facilities in all sectors. We are also convinced that etisal international Company’s team has an important experience in various sectors such as government sectors, banks, telecommunications companies, transport companies, airlines, retail sectors, cars and others. We have more than 300 years of experience in which we have accumulated many experiences in the areas of managing and improving the customer and employee experience.

That indicates the company’s ability with its team to maintain many customers for more than 18 years, since its establishment. In fact, the company has expanded and contributed to the growth of many facilities and organizations that operate in multiple fields and sectors. Where these accomplished through the provision of different experience, outsourcing, and attribution-related services.

We believe at etisal International Company that we can create an exceptional experience with our solutions and various services due to what have been established and consolidated since the establishment of the company. That is through its values, which are built on taking responsibility, targeting excellence, and working in a flexible team spirit.

From this point of view, the “customer experience” is one of the main concerns of Saudi Vision 2030, which aims to create an ideal market that proceeds in a positive upward manner in the ladder of development and idealism. Businesses cannot go far away from their customers as it is necessary to evaluate the “customer experience” on a continuous basis, study the methods of interest, and search for all solutions that cover the customer’s needs.

The customer experience needs to be seriously improved, as the market pressure and the requirements that facilities face. That is by drawing a clear roadmap and the methods by which the process of developing, improving and modifying this experience when needed. At etisal International Company, we managed to cooperate and deal with many major organizations and large companies, the ones have given us their confidence to contribute to the development and study of their customers’ experience. That includes, creating useful solutions and facing challenges that may be an obstacle to their service, in addition to working to convert normal customer into a convinced customer who gets back to purchase or obtain the services of the organization again.-Executive Team