etisal international Company is a leading provider of outsourcing solutions and services
etisal International Overview
etisal international Company is a leading provider of outsourcing solutions and services, especially in managing and improving the customer experience. That is through call centers in Saudi Arabia and managing and improving the experience and support of employees. The company believes that it can provide the best experience to its customers and partners. The perfect experience is achieved by the company’s market experience and the experience of its accumulated team (which cumulatively exceeds 300 years in various reference areas) and by applying the most important standards and principles of managing and improving global experience.
The facility’s interest in its customers along with the quality of service provided to them. Where Improving their experience, product, and service is no less important than the profitability aspects, and it may be more important in many cases. This is because the “customer experience” is one of the most important factors that markets must pay attention to. Hence, to improve all commercial sectors create an environment in which customers enjoy, support, relief, satisfaction and care.
We believe in the value of the experience and its important impact on the continuity and growth of facilities in all sectors. We are also convinced that etisal international Company’s team has an important experience in various sectors such as government sectors, banks, telecommunications companies, transport companies, airlines, retail sectors, cars and others. We have more than 300 years of experience in which we have accumulated many experiences in the areas of managing and improving the customer and employee experience.
That indicates the company’s ability with its team to maintain many customers for more than 18 years, since its establishment. In fact, the company has expanded and contributed to the growth of many facilities and organizations that operate in multiple fields and sectors. Where these accomplished through the provision of different experience, outsourcing, and attribution-related services.
We believe at etisal International Company that we can create an exceptional experience with our solutions and various services due to what have been established and consolidated since the establishment of the company. That is through its values, which are built on taking responsibility, targeting excellence, and working in a flexible team spirit.
From this point of view, the “customer experience” is one of the main concerns of Saudi Vision 2030, which aims to create an ideal market that proceeds in a positive upward manner in the ladder of development and idealism. Businesses cannot go far away from their customers as it is necessary to evaluate the “customer experience” on a continuous basis, study the methods of interest, and search for all solutions that cover the customer’s needs.
The customer experience needs to be seriously improved, as the market pressure and the requirements that facilities face. That is by drawing a clear roadmap and the methods by which the process of developing, improving and modifying this experience when needed. At etisal International Company, we managed to cooperate and deal with many major organizations and large companies, the ones have given us their confidence to contribute to the development and study of their customers’ experience. That includes, creating useful solutions and facing challenges that may be an obstacle to their service, in addition to working to convert normal customer into a convinced customer who gets back to purchase or obtain the services of the organization again.-Executive Team